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Support TechNews
 In This Issue Volume 6 Number 4 - April 24, 2008 
Tech Alerts:
  • System Requirements Updates
Troubleshooting:
  • ERROR: "Activities in assignment previously assigned to learner; status changes will not be saved"
  • Can a Student Retake a Pretest, Post Test, Readiness, or End-of-Semester Test in a PLATO® Course?
  • Student's Name & Status Grayed Out
Announcements:
  • Client-Hosted PLATO® Web Learning Network 5.1 Now Available
  • New Online, Self-Study Tutorials
  • Expanded PLATO® Test Packs with Prescriptions on PLE™
Helpful Tips:
  • End of the School Year Information
  • New Articles in the Knowledge Base
What's New:
  • Funding Educational Technology Initiatives

Tech Alerts

System Requirements Updates

Check to make sure that your system meets current minimum requirements. The system requirements have been updated for PLATO Learning Environment™ (PLE™), Client-Hosted PLATO® Web Learning Network (CHPWLN), and Academic Systems® Algebra. Check the updated system requirements for your products at the PLATO Support Center by clicking on the Products tab.

Troubleshooting

ERROR: "Activities in Assignment Previously Assigned to Learner; Status Changes Will Not be Saved" Editing Status

PLE Login Page Keeps Reappearing When Trying to Log In or Run Lessons

Can A Student Retake A Pretest, Post Test, Readiness, or End-of-Semester Test in a PLATO® Course?

Student's Name & Status Grayed Out in View/Edit Assignment in PLE; Can't Edit Status

Announcements

Client-Hosted PLATO® Web Learning Network 5.1 Now Available

Client-Hosted PWLN version 5.1 provides a number of fixes to PLATO® courseware and includes improved functionality, significantly improving performance. See the Client-Hosted PLATO® Web Learning Network Release Notes to see what fixes have been made.

The upgrade is available for customers using SQL database, and at no charge if your software support contract is current. To receive your upgrade kit, submit an upgrade request. Your kit will ship in 1-3 weeks.

Too busy to install the upgrade yourself? Remote installation services and field engineering services are available from PLATO Learning. Call 1.800.44.PLATO or e-mail info@plato.com for details.

Does your school offer all the courses your students need? Are enough licenses available when your students log in? To purchase new courses or additional licenses for existing courses, call 1.800.44.PLATO or e-mail info@plato.com.


New Online, Self-Study Tutorials

We have taken the next step to help you be more self-sufficient with new, online self-service training and resources. So, now you can get just the information you need, when you need it. Quick Start Guides will get first time users up and running in about an hour, and tutorials demonstrate how to perform the tasks you do every day.

You can choose how to learn. If you prefer a cognitive approach, try learning with the online tutorials. If you prefer a task-based approach, you will be more comfortable learning with Quick Reference Cards. Used separately or together, these just-in-time resources will help you get up-to-speed fast.

We won't waste your time. All of our self-service training is based on what you need to know as a teacher or as an administrator. Our newest tutorials will help you leverage the new reporting and assessment tools, use real-world scenarios to learn how to apply data in meaningful ways, and learn strategies to make data-driven instructional decisions.


Expanded PLATO® Test Packs with Prescriptions on PLE™

We are pleased to announce an expansion to the PLATO Test Packs with Prescriptions product line. PLATO Test Packs are comprised of online, on-grade level benchmark assessments for grades 2–12 that assess student progress against state standards and then automatically generate a personalized prescription to PLATO® instructional content that specifically targets each student's unique learning and skill gaps.

The product-line expansion includes:

  • Availability in 7 new states—Idaho, Kentucky, Maryland, Mississippi, Missouri, Utah, and West Virginia—adding to the 26 states already available.
  • Additional national tests and content coverage for grade 12 reading and math.

If you currently subscribe to PLATO Test Packs on PLE, the new grade 12 benchmark tests have been added to your account and are available for immediate use. Make certain you can fully leverage the power of this personalized, prescriptive learning solution by ensuring your account includes all the corresponding PLATO® instructional content that maps to these new tests.

Helpful Tips

End of the School Year Information

This is the final issue of PLATO® Support TechNews for this school year. The next issue will be published in Fall 2008.

Below are links to some knowledge base articles that will help you with close-out processes.

Over the summer, you may contact PLATO® Support Services when you need help:

For self-service (online support):
PLATO Support Center: http://support.plato.com
For support via e-mail:
Go to http://support.plato.com/email
To talk to a support representative:
Call 1.800.869.2200

We hope that you have found your subscription this year to PLATO Support TechNews beneficial. If you would like to share feedback about anything you found really helpful or that you would like to see change, please e-mail our Knowledge Specialists at kb@plato.com. Your feedback is greatly appreciated.

Helpful articles to prepare for the end of the school year:

PLATO® eduTest Assessment: What is the Year-End Close-Out Process for PLATO eduTest Assessment?

PLATO eduTest: Can Students in a Group All Be Deleted at the Same Time in PLATO eduTest?

PLATO eduTest: "Start Current Year Close-out" Link Appears to be Missing When Logged in as School Admin

The PLATO® Network (TPN): What Data Management Processes Should Be Done at the Beginning and the End of the Year?

PLATO® Pathways: How to Purge PLATO Pathways Student Performance Records/Clean-Up at End of Year

PLATO® Web Learning Network (PWLN): How to Delete Multiple Users at a Time From a Group in PWLN

Client-Hosted PLATO® Web Learning Network (CHPWLN): How to Delete Multiple Users at a Time From a Group in PWLN


New Solutions in the Knowledge Base

PLE: No Prescription After Student Completed Benchmark Test from Test Pack

PLE: "Create new assignment" Does Nothing on Activity in View Prescription if Assessment is Set to Auto-Prescribe

PLE: Can You Create an Individualized Note or Announcement for One or More Students or a Class?

PLE: Prescription Assignment Name Not Appearing as "Prescription for" Plus Test Name

PWLN: What Time Zone Does PWLN Use for Time Stamps in Reports and Student Progress?

CHPWLN: Which Folders Contain Files for Which PLATO® Courseware Titles on a CHPWLN System?

CHPWLN: ERROR: "The Website Cannot Display the Page" When Launching a Tutorial

CHPWLN: How to Update HOSTS File on CHPWLN Web Server(s)

PLATO Pathways: ERROR: "Access Denied to Database" When Admins Try to Log In; LOCKCLR Doesn't Clear All Files

PLATO eduTest: What Time Zone Does PLATO eduTest Assessment Use for Time Stamps in Reports and Student Progress?

What's New

Funding Educational Technology Initiatives

In this month's edition in our podcast series, PLATO Learning's Group Product Manager Andy Frost and national Senior Lead, Market Solutions, Dr. Dana Jeffrey Laursen will discuss school funding challenges and provide insights on where to go to request funds that will help you finance the implementation of innovative educational technology programs at your school. Dr. Laursen has over 20 years experience in a variety of public education teaching and administrative positions in four states, including her role as an assistant superintendent in Colorado. She has worked in the educational technology industry for more than seven years, focusing much of her work in analyzing instruction, policy and funding priorities at the national, state and local levels, and supporting school and industry professionals in designing strategies that optimize resources to serve students. Listen now!

Download the Podcast >>
Subscribe to Our Podcast Feed >>

If you have ideas for topics you'd like us to cover in an upcoming podcast, we welcome your suggestions. Send your feedback to web@plato.com.

Announcements

Search Knowledge Base

Product Announcements

Product Update Center

System Requirements

Keypress Reference

Courseware Quick Reference Cards

PLATO Learning Environment Quick Start Guides

PWLN Quick Reference

PLATO Pathways Quick Reference

Bandwidth (PWLN/CHPWLN)

Announcements

If you're a new teacher or lab manager, call 800.44.PLATO or e-mail info@plato.com. We'll explain and help you identify the options that are best for you. For information about refresher training, fax the PLATO Refresher Training form to us at 952.832.1205.

Announcements

PLATO Technical Support
800.869.2200
support.plato.com/email

Academic Systems Support
800.681.4357
support.academic.com

Announcements

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Copyright © 2008 PLATO Learning, Inc. All rights reserved. PLATO®, Straight Curve®, and Academic Systems® are registered trademarks of PLATO Learning, Inc. PLATO Learning is a trademark of PLATO Learning, Inc. PLATO, Inc. is a PLATO Learning, Inc. company.

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Telephone: 800.44.PLATO
Email: info@plato.com