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Support TechNews
 In This Issue Volume 6 Number 2 - February 28, 2008 
Tech Alerts: Academic Systems® Algebra Updates
Troubleshooting: Academic Systems® Algebra Top Articles
Helpful Tips: Installing, Reinstalling, Uninstalling Courseware in PLATO® Pathways
Maintaining and Backing Up Your System
New Solutions in the Knowledge Base
Announcements: Updated PLATO® Support Center Web Site
What's New: Podcast: Trends in Online Learning

Tech Alerts

Academic Systems® Algebra Updates

Many updates and fixes have been made to Academic Systems Algebra, published over two releases on February 2, 2008, and February 12, 2008. See the full release notes here.

Troubleshooting

Academic Systems® Algebra Top Articles

Student Does Not See Assignment After Transferring to New Academic Systems Algebra Section; Student Progress Record Lost

Assignment has Disappeared from Student Menu in PLE™

How to Remove a Duplicate Assignment in PLE™

Self-enrolled User Can't See Section-level Assignments, but Instructor Does See Them in Student's Assignment List

Can Data Accidentally Deleted be Restored on a PLE™ Account?

Helpful Tips

Installing, Reinstalling, and Uninstalling Courseware on PLATO® Pathways

You may need to install, uninstall, or reinstall PLATO Pathways courseware if files are missing or corrupted. Also, if old data files are restored over a newly installed system, some titles may appear in System Management > Courseware, but not in Learning Resource Management.

Take a look at the following knowledge article: How to install, uninstall, or reinstall PLATO courseware on Pathways


Maintaining and Backing Up Systems

To avoid losing student data and records, it is recommended that files and folders be backed up and a maintenance routine be set in place.

CHWPLN: How to Create a SQL Maintenance Plan for CHPWLN Database; Transaction Log is Full

Pathways: Which Files and Folders Should I Back Up?


New Solutions in the Knowledge Base

PLE: Teacher Cannot See Class Assignments When Logging in with Learner Role

PLE: Slow/Sluggish Overall Performance on PLE Admin Functions

PLE: Can Data Accidentally Deleted be Restored on a PLE Account?

CHPWLN: How to Find Which Content Title (Curriculum) a Lesson or Other Activity is From

PWLN: Various Errors Running Courseware on Intel Mac Computers

Pathways: ERROR: "File or Directory Does Not Exist, Table Does Not Exist: Q:\PWAY\PRIVDB\104\EVENT.DB"

Pathways: ERROR: "Unable to Load Report. (525) Affecting \pway\bin\crwrpts\xxx.rpt"

Pathways: "Incorrect Activity Launch: Cannot Execute Directly, Must be Part of a Structure" When Learner Runs Assessment

Announcements

A Facelift for the PLATO® Support Center Web Site

The PLATO Support Center Web site (at its regular location: http://support.plato.com) was launched on February 19th, with new and improved content and features. Click here to learn more and visit the updated site today!

What's New

Podcast: Trends in Online Learning

In this month's edition in our podcast series, Susan Patrick, CEO of the North American Council for Online Learning (NACOL) and former Director of the Office of Educational Technology at the U.S. Department of Education, explains how NACOL is helping the education community enhance the quality of K–12 online learning. Ms. Patrick presents trends in online teaching and learning and explains why online learning is transforming education. Listen now!

Download the Podcast >>
Subscribe to Our Podcast Feed >>

If you have ideas for topics you'd like us to cover in an upcoming podcast, we welcome your suggestions. Send your feedback to web@plato.com.

Announcements

Search Knowledge Base

Product Announcements

Product Update Center

System Requirements

Keypress Reference

Courseware Quick Reference Cards

PLATO Learning Environment Quick Start Guides

PWLN Quick Reference

PLATO Pathways Quick Reference

Bandwidth (PWLN/CHPWLN)

Announcements

If you're a new teacher or lab manager, call 800.44.PLATO or e-mail info@plato.com. We'll explain and help you identify the options that are best for you. For information about refresher training, fax the PLATO Refresher Training form to us at 952.832.1205.

Announcements

PLATO Technical Support
800.869.2200
support.plato.com/email

Academic Systems Support
800.681.4357
support.academic.com

Announcements

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Copyright © 2008 PLATO Learning, Inc. All rights reserved. PLATO®, Straight Curve®, and Academic Systems® are registered trademarks of PLATO Learning, Inc. PLATO Learning is a trademark of PLATO Learning, Inc. PLATO, Inc. is a PLATO Learning, Inc. company.

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